You will know this if you have been in business for a while. One bad client could be 100 happy ones, but the bad one will spread negative reviews about you all over the internet while the good ones do nothing. There will always be those obnoxious Google reviews. You can complain or accept the situation. So, today we will discuss this issue and the possible remedy.
The Problem – Obnoxious Google Reviews
Your online reviews are part of Public Relations. It is where you discuss how you are perceived and what others think about you. However, the internet can make it possible now. It has been made possible by websites and companies like Yelp, BBB, and Google reviews. These sites have been used heavily to spread bad reviews, probably unintentionally. Thus, these reviews are now being used to sue people.
Some businesses find this reasonable, as one negative review can ruin a company trying hard to grow and survive. As the most experienced people will tell you, some people can’t be made happy. Sadly, some businesses need to care more about their clients to get the negative reviews they deserve. Meanwhile, we are Branding Barrel, the best digital marketing agency in Nashville, TN. So, calling us is the best way to go!
Ok, so how do we Handle it?
Many websites have a way of dealing with obnoxious Google reviews. It should be your first thing. Get the recourse. Get them removed. If necessary, flag them. You could ask them to take it out if they agree. Let’s assume that they aren’t.
It is important to increase your positive reviews. It would be best if you manage your online assessments. It is an important part of your public relations campaign. Ask your clients to visit Yelp, Google Reviews, and Merchant Circle. Write a positive review about them. Ask them to help. People will help if asked. Your Public Relationship must be your responsibility, and you must manage it. It will happen with others. We have asked our clients to do this and sent them emails. However, you do it, you must ask. It is well worth the effort. You can check our services to know how we can beat the problem.
When you have 30 reviews from satisfied clients and one negative review from the “one guy who couldn’t be made happy no matter what,” everyone will see your reviews. They will know that you can’t make everyone happy.
What we suggest is not to get involved in an “internet battle” with someone who writes negative reviews. You will lose that case if you have to sue them. It has already been proven in court cases. Contact us to know what you should do.
The professional route is the best. It is more efficient to get positive reviews and do more business. It would be best to reply to all messages but respond professionally. For more help, contact Branding Barrel, the best SEO agency in Nashville, TN.